Decision required
Who will own the
waiting follow-up?
A quote may be left without a next action or a clear owner.
- 01 / Evidence
- The fictional quote register shows Q-014 awaiting follow-up for four working days. Its owner field is empty.
Inspect the source record
Fictional quote register / updated 08:56 on the same invented day Record Q-014, linked to Enquiry 014 Status Awaiting follow-up Owner Not recorded Completed reply None logged in this source This is an invented sample, not client evidence.
- 02 / Uncertainty
- A meeting account says someone may have replied. An absent log is not proof of no contact. Confirm with the people involved.
- 03 / Recommendation
- Reconcile the account and record. Name the next owner. Prepare any follow-up draft for review. A process change may be enough.
- 04 / Authority
- A named person checks the evidence, recipient and wording before authorising any external action.